Aqua Sail Cruises Refund and Cancellation Policy
At Aqua Sail Cruises, guest satisfaction is our top priority. We aim to make the refund and cancellation process easy and transparent should you encounter any issues with your trip. Below are the details of our refund and cancellation policy:
Reservation Cancellation and Refund
- Reservation Cancellation: If you wish to cancel your reservation, please notify us as soon as possible. Cancellation requests must be submitted in writing to our customer service department.
- Cancellation Fees: Cancellation fees apply based on the timing of your cancellation:
- Cancellations made 90 days or more before the trip: 10% of the total fee
- Cancellations made 89-60 days before the trip: 25% of the total fee
- Cancellations made 59-30 days before the trip: 50% of the total fee
- Cancellations made less than 29 days before the trip: No refund
Refund Process
- Once your refund request is approved, your refund will be processed within 7-10 business days, depending on the payment method.
- If you paid by credit card, the refund will be credited to the same card. For payments made via bank transfer, the refund will be processed to the relevant bank account.
Travel Insurance
- We strongly recommend purchasing travel insurance. Travel insurance provides protection in case of unexpected cancellations or travel disruptions.
Change Requests
- If you wish to make changes to your reservation, please contact us as soon as possible. Change requests will be considered based on availability.
- Additional fees may apply for date or route changes.
Special Circumstances
- Cancellations due to health issues, natural disasters, or other extraordinary circumstances will be considered on a case-by-case basis. In such instances, we will show flexibility and work with you to find the best possible solution.
Contact Information
For refund, cancellation, or change requests, please contact our customer service:
At Aqua Sail Cruises, we are committed to providing you with a seamless and enjoyable experience. Thank you for choosing us for your travel needs.