Aqua Sail Cruises - Missing the Ship and Late Arrival Policy
At Aqua Sail Cruises, we are committed to providing our guests with the safest and most enjoyable travel experience. To this end, we want to share our policies regarding missing the ship and late arrivals. Below are important details about the procedures and precautions you should take in these situations.
Missing the Ship
What is Missing the Ship?
Missing the ship occurs when passengers are unable to board the ship by the designated boarding time. In such cases, specific measures and procedures are in place to minimize disruption to your travel plans.
Missing the Ship Procedures:
- Arrive Early: We recommend arriving at the port at least 2 hours before the scheduled boarding time. This allows ample time for check-in and security procedures.
- Boarding Times: You must complete boarding procedures at least 30 minutes before the ship’s departure. Failure to adhere to boarding times may result in not being allowed to board the ship.
- In Case of Missing the Ship: If you miss the ship, immediately contact Aqua Sail Cruises customer service. Our team can assist in arranging for you to join the ship at the next port. However, such arrangements are the passenger’s responsibility and may incur additional costs.
Late Arrival at Ports
During port visits on the ship’s itinerary, adhering to designated return times is crucial. If you are late returning to the ship, it may not wait for you, which could disrupt your travel plans.
Late Arrival Procedures:
- Return Times: Follow the designated return times for port visits. Ship staff will provide information about return times before each port visit.
- Emergency Contact Numbers: Keep emergency contact numbers provided by the ship’s staff during port visits for cases of late arrival or emergencies.
- Local Transportation: If you are late to the port, you may need to use local transportation options to join the ship at the next port. Aqua Sail Cruises customer service can assist in such cases, but transportation costs are the passenger’s responsibility.
Responsibilities and Additional Costs
- Passenger Responsibility: Missing the ship and late arrivals are the sole responsibility of the passenger. Aqua Sail Cruises is not responsible for additional costs incurred due to these situations.
- Additional Costs: Any extra arrangements and transportation costs required for joining the ship after missing it or being late must be borne by the passenger.
Contact and Support
In the event of missing the ship or being late, promptly contact Aqua Sail Cruises customer service. Our team will provide the necessary support to ensure your journey remains as smooth as possible.
At Aqua Sail Cruises, we aim for every moment of your journey to be enjoyable and hassle-free. Thank you for your understanding and cooperation.