Aqua Sail Cruises Global Purchase Terms and Conditions

Aqua Sail Cruises Global Purchase Terms and Conditions

1. Introduction

Welcome to Aqua Sail Cruises. These Global Purchase Terms and Conditions ("Terms") govern the purchase of services and products from Aqua Sail Cruises, including but not limited to cruise bookings, onboard services, and related products. By making a purchase, you agree to be bound by these Terms. Please read them carefully.

2. Booking and Payment

2.1 Booking

• Bookings can be made via our website, customer service center, or authorized travel agents.
• All bookings are subject to availability and confirmation by Aqua Sail Cruises.

2.2 Payment

• Payment for bookings must be made in accordance with the terms specified at the time of booking.
• Aqua Sail Cruises accepts various payment methods, including credit/debit cards, bank transfers, and other payment methods as specified.
• Full payment may be required at the time of booking or within a specified period prior to departure, depending on the type of service or product.

3. Cancellations and Refunds

3.1 Cancellations by Customer

• Cancellations by the customer must be made in writing to Aqua Sail Cruises or through the booking channel used.
• Cancellation fees may apply, which are detailed in the cancellation policy provided at the time of booking.

3.2 Cancellations by Aqua Sail Cruises

• Aqua Sail Cruises reserves the right to cancel or modify bookings due to unforeseen circumstances, operational needs, or force majeure events.
• In such cases, Aqua Sail Cruises will offer alternatives or a full refund, depending on the circumstances.

3.3 Refunds

• Refunds are subject to the terms of the cancellation policy and may be processed according to the original payment method.
• Certain services or products may have non-refundable components, which will be specified at the time of purchase.

4. Changes to Bookings

4.1 Changes by Customer

• Changes to bookings must be requested in writing and are subject to availability and any applicable change fees.
• Changes made less than a specified period before departure may incur additional costs.

4.2 Changes by Aqua Sail Cruises

• Aqua Sail Cruises reserves the right to make changes to bookings due to operational needs, unforeseen circumstances, or other reasons.
• Customers will be notified of any significant changes and offered alternatives where possible.

5. Travel Documents and Requirements

5.1 Travel Documents

• It is the customer's responsibility to ensure they have the necessary travel documents, including valid passports, visas, and any other required documentation.
• Aqua Sail Cruises is not responsible for any issues arising from insufficient or incorrect travel documents.

5.2 Health and Safety

• Customers are required to comply with health and safety regulations and guidelines, including vaccination requirements and health declarations.
• Aqua Sail Cruises may deny boarding or access to services if health and safety requirements are not met.

6. Liability and Responsibility

6.1 Liability

• Aqua Sail Cruises is not liable for any loss, damage, or injury resulting from factors beyond its control, including but not limited to natural disasters, political unrest, or other force majeure events.
• Aqua Sail Cruises' liability is limited to the extent permitted by law and as outlined in the terms and conditions of the services or products purchased.

6.2 Customer Responsibility

• Customers are responsible for their own conduct and compliance with all applicable laws and regulations during their cruise and while using Aqua Sail Cruises' services.
• Aqua Sail Cruises reserves the right to take appropriate action, including removing customers from the ship or services, if their behavior is deemed unacceptable.

7. Dispute Resolution

7.1 Governing Law

• These Terms are governed by the laws of the jurisdiction in which Aqua Sail Cruises is registered, without regard to its conflict of law principles.

7.2 Dispute Resolution

• Any disputes arising from or related to these Terms or the services provided will be resolved through negotiation and mediation.
• If a resolution cannot be reached through these means, disputes may be submitted to the competent courts in the jurisdiction where Aqua Sail Cruises is registered.

8. Changes to Terms

• Aqua Sail Cruises reserves the right to modify these Terms at any time. Changes will be communicated through the website or other appropriate means.
• Continued use of services or products after changes are made constitutes acceptance of the modified Terms.

9. Contact Information

For any questions or concerns regarding these Terms or your purchase, please contact Aqua Sail Cruises:

• Email: info@aquasailcruises.com
• Address: Aqua Sail Cruises, Customer Service Department, Beşiktaş, İstanbul, Turkey
• Phone: +90 (850) 640 18 71

Feel free to tailor these terms further to meet specific requirements or legal standards applicable to Aqua Sail Cruises.